The Jam Factory offer a wide range of services including those listed below. Should you have a need that requires speciality services not listed below, please contact head office to see if we can help.


Customer Service

Centre Management is located on Level 1. Services available include lost property and general customer enquiries. The office operates Monday to Friday, from 9:00am to 5:00pm.


Jam Factory Car Park

Is this South Yarra’s best kept secret? 970 car parking spaces, and not a parking inspector in sight! Keep your visit stress free with low cost undercover parking at the rear of the Jam Factory. The Jam Factory Car park is open 24 hours, every day of the year and is easily accessible via Garden Street or Palermo Street (both off Chapel Street), South Yarra. Click here for more information.


Public Toilets

Public toilets are available on the basement level, at the Chapel Street entrance and on the ground level.


Parent Room Facilities

Parent room facilities are located on the ground floor of the Centre. The room contains nappy change tables and secure toilet facilities. ‘Parents with Prams’ parking bays have also been provided and are conveniently located close to the Centre’s entrance.


Wheelchair and Disability Access

Wheelchair access is also available at both entrances to the Centre. Lifts are available both in the car park and in the Centre up to Level 1.


Public Phones

Telstra payphones are available at the entrance and the rear of the centre



ATMs are located throughout The Jam Factory. Use our store finder for bank listings and contact details.

To view the location of ATMs please view our interactive map here []


MacSuds Car Wash

For a true Red Carpet experience, spoil yourself with MacSuds car wash special. MacSuds offers a full cleaning services for your car, including hand wash and polishing. They will even take care of your car parking while you shop, eat and play!

Trading hours
Monday – Saturday: 8am – 5pm
Sunday: 10am – 5pm

Contact Us
03 9824 0939



The Jam Factory offers free Wi-Fi to visitors. To access, follow the instructions on the table signs in the Mess Hall.